Frequently Asked Questions – Cashback Wallet
How can I redeem cashback on The Dude Grooming?
You can redeem your cashback on your next purchase within 30 days.You can use either 33% of your wallet balance or 50% of the order value, whichever is lower.
Does cashback have an expiry date?
Yes, cashback is valid for 30 days from the purchase date.
Where can I check my cashback balance?
You can view your available cashback balance in the “My Cashback Wallet” section under your account dashboard.
Is COD order also eligible for cashback?
No, cashback is only applicable on prepaid orders with a minimum net order value of ₹299 (excluding shipping charges).
Is there a minimum order value required to redeem cashback?
Yes, cashback is applicable only on prepaid orders of ₹299 net order value (final order value excluding shipping charges).
Can I use cashback along with other discount coupons?
No, cashback cannot be combined with other discount coupons or promotional offers.
What happens if I return or cancel my order?
If an order is cancelled or returned, the cashback earned from that order may be reversed or removed from your wallet.
Can cashback be transferred to a bank account or another user?
No, cashback can only be used for purchases on The Dude Grooming and cannot be transferred or withdrawn.
Why is my cashback not visible yet?
Cashback may take some time to reflect after your order is successfully delivered and verified.
Can expired cashback be reactivated?
No, once cashback expires, it cannot be restored or reused.
How do I contact support for cashback-related issues?
You can contact our support team at care@thedude.co.in for any cashback-related queries or assistance.
Can the cashback scheme be modified or discontinued?
Yes, the management reserves the right to modify, withdraw, or discontinue the cashback scheme at any time without any prior notice.